Office of Standard Compliance
Directorate: Quality Assurance (QA)
- Contact details
Telephone number: (012) 312 0737
Fax number: (012) 312 0507
- Organogram for the Directorate: Quality Assurance
Background
The Directorate: Quality Assurance was established in 1994. The Directorate is responsible for the development of systems and methods for quality assurance.
“Quality Assurance” is about defining quality, measuring quality and improving quality of care.
Vision of the Directorate: Quality Assurance
An ever-improving world-class health care system.
Mission of the Directorate: Quality Assurance
To instill a caring culture that affirms the dignity of health care users.
Objectives
- Define national norms and standards for health care services.
- Develop systems and methods for QA and evaluate implementation thereof.
- Strengthen national and international partnerships within the QA domain.
- Facilitate interpersonal cooperation on quality related matters.
Publications
The Public Health Care Complaints System
Health care users can register their compliments or dissatisfaction with the service rendered at public health facilities by using the following steps.
- Health care users are strongly encouraged to lodge their complaints with the clinic or hospital manager, of the institution at which the incident occurred.
- If you are still unhappy you may contact the Health Department in your province during working hours using the following telephone numbers:
Province |
Mail address |
Email address |
Phone number |
Eastern Cape |
The Complaints manager
38 Oakhill Road
Berea
East London
5200 |
|
0800 032 364 |
Free State |
The Complaints manager
Dept. of Health
P. O. Box 227
BLOEMFONTEIN
9300 |
|
0800 535 554 |
Gauteng |
The Complaints manager
Dept. of Health
Private Bag X085
MARSHALLTOWN
2107 |
Patientscomplaints@gpg.gov.za |
0800 203 886 |
Kwazulu-Natal |
Provincial Call Centre Manager
Dept. of Health
Private Bag X9051
PIETERMARITZBURG
3200 |
Kznhoc.ops7@kznhealth.gov.za |
033 005 133
033845 0398 |
Limpopo |
The Complaints manager
Dept. of Health
Private Bag X9302
POLOKWANE
0700 |
|
0800 919 191 |
Mpumalanga |
The Complaints manager
Dept of Health
Private Bag X11213
NELSPRUIT
1200 |
ThembaMa@social.mpu.gov.za |
0800 204 098 |
Northern Cape |
The Complaints manager
Dept. of Health
Private Bag X5049
KIMBERLEY
8300 |
|
053 830 2104 |
North West |
The Complaints manager
Department of Health
Private Bag X 2068
Mmabatho
2745 |
|
018 387 5778 |
Western Cape |
The Complaints manager
Dept. of Health
P. O Box 2060
CAPE TOWN
8000 |
|
021 483 5624 |
- If the health care user is still dissatisfied with the handling of her/his complaint, she/he may contact the National Department of Health’s complaints line on 012 312 0709 or use the Complaint Form provided to register the complaint with the National Complaints Center. The complaint letter may be faxed to 012 312 0507, or posted to the details below.
- Complaints may be emailed to sekgoj@health.gov.za and cc to mthemr@health.gov.za
- An acknowledgement letter will be sent to the complainant within 3 working days after receipt of the complaint. The complainant will be provided with contact details for further enquires on the specific complaint.
- The following necessary information must be provided if available to facilitate resolution the complaints:-
- The name of the clinic or hospital where the incident occurred.
- Time and date
- The name of the patient if complaining on behalf of someone.
- The name/s of health care workers (staff) involved.
- Reference numbers given when reporting the complaint to the facility or Provincial office
- Written complaints may be sent to the following address: -
The National Department of Health
Directorate: Quality Assurance
Private Bag X828
PRETORIA
0001
Fax number: 012 312 0507
Links